Refund policy

30-Day Return Policy

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@waltershedco.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please do not send your return to the address shown on the original package unless we specifically instruct you to do so. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at support@waltershedco.com.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work to make it right.

If your item arrives damaged, defective, or incorrect, please contact us at support@waltershedco.com with your order information and, when possible, photos showing the issue.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

The item must be returned in the same condition in which it was received, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card company may require additional time to process and post the refund.

Original shipping charges, if any, are not refundable unless required by law or the return is due to an error on our part.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@waltershedco.com.